How We Protect Your Data at Tadpole

ByRindy

When you hire a digital agency, you want to be sure that your data is secure in their hands. In order to provide effective service, a vendor must have access to sensitive, critical information such as administration credentials for your website back end, your hosting account, and your production servers. Data, including Personally Identifiable Information (PII) of the members and staff of your organization, are available to those with this type of high-level access to your website. It’s likely that you’ll also need to share private and confidential documents detailing your organizational processes. It is understandable that you want to protect yourself in this situation.

At Tadpole, we understand that your data is confidential. We treat this very sensitively and ensure that we adhere to high standards when in contact with your data. Our Terms of Service document makes this clear, but to cover the basics:

  • We will never share your data outside of our organization.
  • We practice secure transfer and storage protocols for sensitive data like passwords, keys, login credentials, and PII.

We prefer that client communications and transfer of documents and data happen through our systems, such as Gitlab and WHMCS (ticketing systems), which are run securely on our own private servers. But we will always treat your information confidentially at all times.

If you have any further questions, please get in touch.